Twin Engines of Employee Engagement – Human Resource & Information Technology
Business strength of any organization in the current times, lies with Human Resources (HR) and Information Technology (IT). The simple reasoning is HR plays the role in identifying the right candidate, while IT gives the right ammunition for the candidate to perform as per the needs of the evolving organization. These two departments have suddenly emerged as twin engines of the organization to propel and navigate during times of need.
Human Resource can use the technology levers of Information Technology within the organization, to identify, validate, profile the employees, the common and specific communication from the leadership, which can augment the sense of connectedness to the team. To give an analogy, the reason we mostly go back to Facebook, is we are wired in where we see a sense of relativity of getting the updates from our near and dear ones. In order to drive the employee engagement, the sense of connectivity in the modern times, here are the five steps to cover them
- Mobility at source.
- Employee appreciation.
- Visuals and Videos
- Drive Department Champions
- Communicate, Communicate
Mobility at source
The world is powered by the palm in your hand. Every service today is rendered through mobile. In an organization, except for few requests like leave, salary details and the corporate communication, most are done from desks only. Plan your e-services completely through Mobile. This is a time to plan and overhaul your existing service approach, as to how they can be addressed in a mobile friendly way.
Information Technology, in co. ordination with IT can bring most of the services under one roof using a collaboration portal like REMO. Thus, all your channel of communication be it chat, meetings, company news, employee news can be brought into mobile friendly way.
Employee appreciation
We are living in the days of remote work. The immediate past of appreciation through face and meet had already become a past memory. The best way to connect with employees is to appreciate their work, celebrate their journey, congratulate them on congratulatory life events. Be it a birthday, anniversary, project completion, build a simple platform of appreciation communication within your system. More than mails look at avenues how this can be enabled through mobile. The alerts and notifications of the same within the department brings more engagement in the organization. At the end of the day, we are tribes working towards common goal and the tribes get connected to their own leader. One of the ways is Information Technology can bring in employee appreciation widget part of their collaborative portal, which can easily enable the same for Human Resource.
Visuals and Videos
In an online world, visuals capture a great attention. Even this blog, had not been associated with the simple visual picture, the readers interest would be lost to sail through multitude of words. Make your meeting as video communication; let your communication be carried with a simple visual, both to the external as well as internal fronts. Make the results of your survey and polls interesting with graphs and charts. Bring in regular two-minute series from your leadership team to appraise and connect with the larger audience. Get connected through visuals and videos. The strength lies in identifying a right tool to have this enabled under a single convey.
Drive Department Champion
The word empower is the most commonly used term in all the organizations today. To empower is to guide, to build, to support, to nurture and give them the ownership to pass on the baton the same way. In the technology driven work environment, Information Technology team plays a major role in empowering the Champions within the department to drive the adoption in the organization. Train the champions on news publishing, creating surveys and polls, collaboration tools adoption within the department. Human Resource can identify those cheer leaders and along with Information Technology as a partner, they can train them to be successful. At the end of the day, it’s a ripple effect and ensure the ripples are felt in every location and department in the organization.
Harmonize Communication
The great leaders are awesome communicators. They speak for what they believe in. And always with great anecdotes. Hence, it becomes important for the leaders within the organization to have constant communication with their team. It can be through blogs, 5 minutes fortnight talks, or the one’s which we see in our predominant shows – a fire side chat, an hour in service, where the leaders can step into any of the service areas and deliver as any other employee. There can be multiple way, but what this helps is make the employees understand their leader’s engagement and at the same time, stability of the system all under one roof.
Leaders can bring in brain storming session, discussion forums to get the employees engaged. Thus, by empowering employees, leaders, colleagues, together you can build a great future for your organization with great employee engagement.
